"DigyBot transformed our multi-clinic operation. We centralized communication, reduced no-show to less than 8% and now manage over 35,000 monthly interactions with full traceability."
Digital Transformation at Zero Acne
The Challenge
Zero Acne faced critical operational challenges in their expansion:
- •Decentralized care with personal WhatsApp without traceability
- •Manual schedules with high no-show rates (cancellations)
- •Impossibility of standardizing care across 12 clinics
- •Lack of metrics to measure conversions and revenue
The goal was clear: centralize, automate and scale while maintaining human quality.
The Solution
Omnichannel unification with AI
Integration of WhatsApp API, Messenger and Instagram into DigyBot with intelligent chatbots for first contact, lead qualification and automatic appointment scheduling. Reminder flows reduced no-show.
Customized clinical CRM
Development of a system with modules for: medical histories, cabin calendar, patient tracking and management dashboards. All with complete interaction logging.
Multi-clinic scalability
Configuration for 12 branches with local chatbots, official numbers per clinic and integrated social networks, maintaining centralized control.
Integrated calls
Digital telephone exchange with extensions per clinic, recording each call as part of the patient journey.
Zero Acne Results
Discover the KPIs that transformed their operation
Detailed Impact KPIs
| Key KPI | Result |
|---|---|
| Response time | < 3 minutes |
| Daily appointments | +200 scheduled |
| Conversion rate | 38% from prospects to appointments |
| No-show | 8% (before 25%) |
| Reactivation | +15% recovered patients |
| Load reduction | 50% fewer manual tasks |
| Branches | 12 operating clinics |
| Conversations/month | 35,000+ automated |
About Zero Acne
Zero Acne is a chain specialized in dermatological treatments for acne with presence in multiple cities. With a focus on advanced medical technology and personalized care, they serve thousands of patients monthly.
With accelerated growth and expansion to 12 clinics, Zero Acne needed to digitalize their operation to maintain quality of care while scaling their appointment and patient follow-up capacity.
Website
zeroacne.com.mx ↗Industry
Health and dermatological treatments
Main Use
Medical scheduling and clinical CRM
Location
Mexico - 12 clinics
Why Zero Acne chose DigyBot?
Real Omnichannel
WhatsApp API, Instagram, WebChat and integrated calls
Clinical CRM
Customized system for aesthetic health
AWS Infrastructure
Scalable and secure cloud platform
Modular Implementation
Phased deployment according to growth
Evolutionary Support
Continuous technical accompaniment