Success Stories - Bepensa
How Bepensa, Coca-Cola Mexico bottler, reduced 50% their response times with DigyBot's conversational AI
"Thanks to DigyBot, we can now manage our customers' requests quickly and efficiently. The reduction in response times and customer satisfaction speak for themselves."
Digital Transformation at Bepensa with AI
The Challenge
As Bepensa grew, so did the volume of technical and commercial requests. The team faced three main challenges:
- •Thousands of monthly incidents without automation, mainly about refrigerators at points of sale
- •Prolonged response times due to manual processes
- •Lack of a centralized communication channel, which caused inefficiency and loss of traceability
This directly affected the customer experience and technical team productivity.
The Solution: DigyBot, a Conversational AI Platform
Bepensa partnered with Digyto Solutions to implement DigyBot, an omnichannel solution powered by artificial intelligence, natural language processing (NLP), and integrated with Zendesk.
Key channels and tools:
Results Obtained
After implementing DigyBot, the results were overwhelming:
- • 70% automation in technical support requests
- • 50% reduction in response times
- • 24/7 support with consistent service
Discover how it works
See our solution in action
About Bepensa
Bepensa is one of the main bottlers of The Coca-Cola Company in Mexico and the Dominican Republic, with more than 350,000 customers served at multiple points of sale. The group also operates in automotive, financial and industrial sectors.
With large-scale operations and a focus on innovation, Bepensa was looking for a technological solution to optimize customer service, especially in the maintenance of refrigerators used in convenience stores, supermarkets and restaurants.
Website
bepensa.com ↗Industry
Manufacturing and beverage distribution
Main Use
Technical support automation and HelpDesk
Location
Mexico, USA and Dominican Republic
Automation of interactions
Technical support with ABI Services
Reduction in response times
Greater operational efficiency
Integration with Zendesk
+ Infrastructure on AWS
Do you want to provide quality service without delays to your customers?
It's time to try DigyBot!
Request your free trial to discover all the benefits of a multi-agent and multichannel platform for your company.