Success Stories - Ame Boutique
How Ame Boutique automated its customer service and boosted its Shopify sales with DigyBot
"The impact of DigyBot has been immediate. We can reach more customers, in more states, and do automated follow-up without losing quality. Now we sell more insurance with less effort."
Digital Transformation at Ame Boutique with AI
The Challenge
Before working with Digyto, the Ame Boutique team managed hundreds of daily messages on Instagram, manually responded to queries about sizes and availability, and didn't have a structured follow-up system. Exhaustion was high and sales inconsistent:
- •Manual attention scattered across Instagram, WhatsApp and social media
- •No tools to automate frequent product questions
- •Absence of direct integration between social media and their Shopify store
- •Inability to process payments and close sales directly from WhatsApp
The goal was ambitious: respond 24/7, automate repetitive questions, integrate payments, connect with shipping companies and sell directly from Shopify and social media without losing the human touch.
The Solution
Complete Shopify integration
Digyto configured and implemented DigyBot with direct Shopify integration: automatic catalog synchronization, real-time inventory, order processing and shipment tracking. Customers can consult products, check availability and complete purchases without leaving WhatsApp or Instagram.
Automated service on WhatsApp and Instagram
DigyBot was integrated as an intelligent virtual assistant, automatically answering questions about sizes, availability, payment methods, shipping times and return policies. The bot qualifies each customer's interest and transfers to a human agent only when necessary, freeing up time for strategic sales.
Payment processing and shipping company management
DigyBot was connected with payment gateways to process transactions directly from conversations. Additionally, shipping label generation and real-time tracking notifications were automated, connecting with major shipping companies to offer a complete frictionless shopping experience.
Real-time sales reports and analytics
The solution includes real-time dashboards with key metrics: queries attended, conversion rate, most requested products, peak activity times and customer behavior analysis. All visible from a panel integrated with Shopify.
Ame Boutique Results
Discover the KPIs that transformed their operation
Detailed Impact KPIs
| Key KPI | Result |
|---|---|
| WhatsApp response time | < 2 minutes |
| Monthly queries attended | +3,500 automated |
| Query to sale conversion | 45% average |
| Shopify integration | 100% synchronized |
| Post-sale follow-up | 80% automated |
| Reduction in operational time | 60% fewer manual tasks |
| Geographic coverage | Shipments throughout Colombia |
| International purchases | Europe and United States |
About Ame Boutique
Ame Boutique is an online clothing and accessories store for women and children that has earned the loyalty of thousands of customers through Instagram. With more than 15 thousand active followers and a growing community, the team faced a challenge: respond quickly and in an organized manner to hundreds of messages that arrived daily asking about sizes, availability and payment methods.
The brand wanted to take its customer service to the next level: respond 24/7, automate repetitive questions, integrate payments, connect with shipping companies and, above all, sell directly from their Shopify site and social media without losing the human touch that characterizes them.
Industry
E-commerce and Personal Shopping
Main Use
AI WhatsApp and Shopify
Location
Colombia - National shipments
Why Ame Boutique chose DigyBot?
Shopify Integration
Native connection with online store and shipping companies
Digital Catalog
Interactive products on WhatsApp/Instagram
24/7 Service
Automation that maintains human essence
Fashion CRM
Customer, size and order tracking
Infrastructure
Cloud platform that scales in high seasons
Specialized Support
Accompaniment at every stage of the process
Do you want to provide quality service without delays to your customers?
It's time to try DigyBot!
Request your free trial to discover all the benefits of a multi-agent and multichannel platform for your company.