Success Stories - Ascendancy
How Ascendancy has managed and recovered US$1.5 Billion in assets in the Caribbean with Digyto and DigyBot
"DigyBot allowed us to consolidate our multichannel operation in 18 countries with a single platform. We now manage thousands of daily contacts with complete traceability, regulatory compliance and measurable effectiveness in real time."
Digital Transformation at Ascendancy Fund with AI
The Challenge
Ascendancy Fund managed recovery portfolios in 18 countries with dispersed teams, multiple dialing platforms and disconnected CRM systems. The operation lacked consolidated visibility and collection executives worked with fragmented tools.
- •Legacy phone systems without integration with international carriers
- •Inability to scale simultaneous calls in multiple regions
- •Lack of 360° traceability of interactions with debtors
- •Non-compliance with local regulations due to absence of recordings and audit
The vision was to implement a unified cloud platform that would allow managing payment promises, automating initial contacts, complying with multi-regional regulations and generating real-time reports for investors and auditors.
The Solution
Cloud Contact Center with scalable PBX
DigyBot deployed a 100% cloud infrastructure on AWS, connecting directly with international carriers in LATAM and the Caribbean. This allowed Ascendancy to make thousands of simultaneous calls without local infrastructure, reducing operational costs by 40% and improving the effective contact rate.
Intelligent collection automation with AI
Conversational bots trained in collection strategies were implemented, capable of managing initial contacts, payment reminders and basic negotiations via WhatsApp and SMS. Human agents only intervene in high complexity cases or significant payment promises.
Integrated financial CRM with 360° traceability
Digyto 3C (Contact Center + CRM + Compliance) was integrated to consolidate all portfolio information, debtors, payment promises and follow-ups in a single platform. Each interaction is recorded, saved and available for audit, complying with local consumer protection regulations.
Real-time reports for stakeholders
Investment funds and banks that trust Ascendancy now receive executive dashboards with recovery metrics, contact rate, effectiveness by region and regulatory compliance. Reports are automatically generated and distributed by email or API every 24 hours.
Results from Ascendancy Fund
Discover the KPIs that transformed their operation
Detailed Impact KPIs
| Key KPI | Result |
|---|---|
| Social media response time | From >2h to <3 minutes |
| Sales from Instagram and WhatsApp | +42% monthly increase |
| Orders managed monthly | +800 orders/month automated |
| Automatic order tracking | 90% of queries resolved without human intervention |
| Service automation | 65% of initial messages resolved with AI |
| Catalog → purchase conversion | 33% of catalog clicks generate confirmed purchase |
About Ascendancy Fund
Ascendancy Fund is an international financial services firm that manages more than US$1.5 billion in assets from banks, family funds, insurers and institutional entities. Its operation extends to 18 countries in the Caribbean and Latin America, with a strategic focus on acquiring distressed portfolios.
Among its main functions are:
- •Consolidate and audit information from multiple administrators and counterparties
- •Generate reports on recovery, profitability and regulatory compliance
- •Coordinate collection strategies and direct contact with final debtors
Website
ascendancyfund.com ↗Industry
Financial Services – Credit portfolio acquisition and recovery
Main Use
Multichannel collection automation, portfolio and payment promise management, telecommunications and 360° traceability
Location
18 countries in LATAM and the Caribbean
Why Ascendancy Fund chose DigyBot?
Cloud Platform
100% infrastructure on AWS with high availability
Global Integration
Direct connection with international carriers
Scalable PBX
Solution for thousands of simultaneous calls
Unified Flow
Integrated CRM + bots + omnichannel
Compliance
Adaptation to multi-regional regulations
Specialized Support
Expertise in financial services
Do you want to provide quality service without delays to your customers?
It's time to try DigyBot!
Request your free trial to discover all the benefits of a multi-agent and multichannel platform for your company.