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Zero Acne

Success Stories - Zero Acne

How Zero Acne digitized their medical care and increased their daily scheduling capacity with DigyBot

DigyBot transformed our multi-clinic operation. We centralized communication, reduced no-shows to less than 8%, and now manage over 35,000 monthly interactions with complete traceability."

Operations Director

Zero Acne

Digital Transformation at Zero Acne

The Challenge

Zero Acne faced critical operational challenges in their expansion:

  • Decentralized attention with personal WhatsApp accounts lacking traceability
  • Manual scheduling with high no-show rates (cancellations)
  • Inability to standardize attention across 12 clinics
  • Lack of metrics to measure conversions and revenue

The goal was clear: centralize, automate and scale while maintaining human quality.

The Solution

Omnichannel unification with AI

Integration of WhatsApp API, Messenger and Instagram into DigyBot with intelligent chatbots for initial contact, lead qualification and automatic appointment scheduling. Reminder flows reduced no-shows.

Custom clinical CRM

Development of a system with modules for: medical records, room calendars, patient follow-up and management dashboards. All with complete interaction logging.

Multi-clinic scalability

Configuration for 12 branches with local chatbots, official numbers per clinic and integrated social media, while maintaining centralized control.

Integrated calls

Digital phone system with extensions per clinic, recording each call as part of the patient journey.

Results Achieved

Key KPI Result
Response time < 3 minutes
Daily appointments +200 scheduled
Conversion rate 38% from leads to appointments
No-show rate 8% (previously ~25%)
Patient reactivation +15% recovered patients
Workload reduction 50% fewer manual tasks
Clinics 12 locations operating
Conversations/month 35,000+ automated

About Zero Acne

Zero Acne, part of Grupo Velard, is a network of clinics specialized in acne treatment, with over 12 branches across Mexico. Through a combination of advanced dermatology, personalized medical follow-up, and digital presence, Zero Acne has established itself as a leading brand in the aesthetic health sector.

With thousands of clients served monthly and growing demand through their digital channels, the company needed to take their customer service experience to the next level: more agile, more automated, and with complete traceability.

Location

12+ clinics in Mexico

Industry

Aesthetic and dermatological health

60%

Automation

Initial messages handled by bots

40%

Less saturation

Reduction in agent workload

2'

Response time

Average across all channels

Why Zero Acne Chose DigyBot?

1

True Omnichannel

WhatsApp API, Instagram, WebChat and integrated calls

2

Clinical CRM

Custom-built system for aesthetic health

3

AWS Infrastructure

Scalable and secure cloud platform

4

Modular Implementation

Phased deployment according to growth

5

Evolutionary Support

Continuous technical guidance

Do you want to transform your network of clinics or health centers?

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